To ensure our customers have a safe and secure shopping experience, we would like to inform you of our return and exchange policy as follows:

Return and exchange conditions

Please request a return or exchange within 7 days of receiving the product.

We only accept returns and exchanges in the following cases:

• If there is an initial defect

• If you receive a product that is different from the one you ordered

• If damage occurred during transportation.

We cannot accept returns or exchanges in the following cases:

• Used products

• Products that have been soiled or damaged by the customer

Return and exchange procedures

1. Please contact us within 7 days after receiving the product.

• 【Contact】 shin.ei.sha.ak@gmail.com

• [Required information] Your name, reason for return/exchange, photo (showing defective parts, etc.)

2. We will provide you with detailed information on the return and exchange procedure.

3. Return the item to the specified address.

Shipping Fee

• In the event of a return or exchange due to our mistake (such as a defective product, incorrect delivery, etc.), we will cover the shipping costs.

• If you wish to return or exchange an item for your own reasons, you will be responsible for the return shipping costs.

Refund Policy

Once the returned item arrives at our store, we will process your refund within 5 business days.

Refunds can be made via the following methods:

• If you paid by credit card: Refund will be made via the card company

• Bank transfer: Refunds will be sent to your designated account

others

• If you have any questions about the product or would like to return it, please feel free to contact us at any time.